Terms and Conditions
Updated November 14, 2026
Using this storefront
Helixmere is an online research catalog. You may browse product formats, review batch documentation and place orders as a guest or an account holder. By submitting an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.
Orders are subject to product availability and payment authorization. A confirmation creates an order record; it does not reserve stock if the selected payment method is declined or the order is cancelled. Prices, discounts and delivery estimates are shown in USD at checkout.
Products and research use
All products are supplied for in-vitro laboratory and analytical research only. They are not for human or veterinary use, and they are not medicines, supplements, cosmetics or consumer products. You are responsible for confirming that the product, quantity and intended laboratory use are lawful and appropriate for your institution.
Hazard assessment, training, storage and disposal are the responsibility of the laboratory handling the material. Product listings and checkout acknowledgments do not replace the laboratory’s safety review.
Pricing, payment and fees
Product prices, shipping charges and discounts are shown at checkout. Payment must be authorized by the selected provider before an order is dispatched. Helixmere does not receive or store your full card number; payment credentials are handled by the selected provider.
A payment provider may ask first-time buyers to complete a short identity check before releasing payment. Helixmere does not collect or store your identity document. The provider’s records govern its authorization, settlement and dispute process.
Shipping and returns
We ship to U.S. addresses by UPS Ground, UPS 2nd Day Air and UPS Next Day Air, with an optional early-morning upgrade. Delivery estimates are provided by the carrier and are not guaranteed. A product subtotal of $150 or more after discounts qualifies for free UPS 2nd Day Air.
Eligible unopened items may be returned within 60 days of delivery. Contact support with the order number and any relevant photographs. Return postage is the customer’s responsibility, and approved refunds are issued to the original payment method. Products are supplied for laboratory research, and no consumer warranty applies beyond the 60-day return policy.
Accounts and electronic records
You are responsible for keeping your account credentials confidential. Guest checkout does not require registration; an account keeps order history associated with the account email. Order confirmations and receipts may be sent by email to the address provided at checkout.
Reviews and Certificates of Analysis
Reviews are published only when they can be attributed to a verified purchase. Certificates of Analysis are batch-specific: the results and identifiers in a certificate apply only to the lot shown on that certificate.
Prohibited activity
- Using the site to purchase materials for human or veterinary administration or consumer use.
- Misrepresenting a certificate, batch or laboratory result, or publishing misleading reviews or claims.
- Interfering with the site, accessing another person’s account or order records, or submitting fraudulent payment information.
- Exporting or distributing products in violation of applicable law or the receiving institution’s rules.
Disputes and limitation
If you have an order or payment dispute, contact support with the order number and a description of the issue. For payment disputes, the payment provider’s records and process also apply. Nothing in these Terms requires arbitration or waives a right to bring a claim that cannot lawfully be waived.
Contact
Questions about these Terms, an order or a certificate should be sent through Contact us. Include the order number or product lot where relevant.